Overview

Job Type: Full-time
Location: Colby

Loos Machine & Automation LLC began in 1902 as a small maintenance and repair shop for local farmers. Over the years Loos has transitioned into a thriving business that paves the path for the food processing industry. Loos Machine & Automation provides automation, engineering, machining, fabrication, process, and installation. The state-of-the-art manufacturing facilities utilize modern techniques and machines. With the company’s continued success, we are adding to our team.

The Customer Service Representative serves as the first point of contact for customers delivering exceptional service by responding promptly and accurately to inquiries, processing orders, resolving issues, and sharing product an service information. This role is essential in supporting the sales team, enhancing customer satisfaction, and building strong long-lasting client relationships.

Responsibilities

Respond to customer inquiries via phone, email, or web portal regarding orders, products, pricing, lead times, and delivery.
Provide product and service information to assist customers in making purchasing decisions or troubleshooting.
Process sales orders, RMAs, change orders, and warranty claims accurately and efficiently in the ERP/CRM system.
Coordinate with sales, engineering, and production teams to ensure customer requirements and expectations are met.
Monitor open orders and communicate status updates and delays proactively.
Assist with spare parts identification and quoting.
Maintain accurate customer records and order status in CRM and ERP platforms.
Handle customer complains or issues, escalating to appropriate personnel when needed.
Support outbound communications such as service reminders, product updates, or satisfaction follow-ups.
Maintain knowledge of company products, services, and procedures to provide accurate support and quotes.

Requirements

High School Diploma or equivalent; an associate’s degree or higher preferred.
2+ years of customer service experience, preferably in a manufacturing, industrial, or technical environment.
Proficiency with Microsoft Office and ERP/CRM systems (e.g., Salesforce, NetSuite, SAP, etc.).
Strong communication and interpersonal skills.
Excellent problem-solving and organization abilities.
Detail-oriented with the ability to manage multiple tasks and deadlines.
Experience supporting sales or service functions with technical products, including parts identification, reviewing product specifications, and interpreting basic technical drawings.

Benefits

Employer-Paid Short-Term Disability: We’ve got you covered during unexpected short-term medical situations – at no cost to you.
Affordable Health Insurance: Access quality healthcare through our low-cost plan, designed to keep more money in your pocket.
Free Employer Clinic and No-Cost Healthcare Partnerships: Convenient, no-cost care at our employer clinic and various healthcare partnerships for health plan members, keeping you and your family healthy.
Generous Profit-Sharing 401K Contribution: Employer contribution of up to 5% employee’s gross wages (guaranteed 3%) to help grow your retirement savings.
Company Events : Experience a fun and engaging workplace with events like Family Day, our annual Health Fair golf outing, cookouts and Christmas party.
Weekly Pay!